Our Online Exchanges & Returns Policy

If you are not happy with the goods you have received, you can return them to us within 14 days of receipt, providing they are in original resalable condition.

Once returned, you will be entitled to receive an exchange or a refund in store credit, which will not include the cost of the original postage and/or packaging. We are not able to exchange or refund item(s) that appear to have been worn, washed, or are not in original condition.

Terms & Guidelines

  • All returned item(s) must be unworn, unwashed, unaltered, undamaged, and complete with original tags and/or packaging if applicable.
  • We are not responsible for the return shipping costs of the item(s).
  • Please make sure all returned items are well packaged, so as not to be damaged in the post.
  • Please make sure all returned packages are sent with a traceable, insured service.
  • Pestle & Mortar Clothing will not be held responsible for any damage and/or loss occurred during the return shipment process.
  • All returned item(s) are subject to quality control. Pestle & Mortar Clothing reserves the right to refuse a return and/or exchange if the item(s) does not meet all the conditions outlined above.
  • Item(s) bought during a sale, or any undergarments, socks, and grooming product(s) are not eligible for exchanges or returns.
  • You can opt to exchange the item(s) with another item(s) (subject to stocks availability), or to receive store credit for your return.
  • Store credit issued will be based on the value that you paid for the item(s) (excluding the original cost of postage and/or packaging).
  • Store credit can be used on your next purchase on pestlemortarclothing.com, or at Major Drop stores in Mid Valley & Sunway Pyramid.

International Returns

International returns must be covered by the customer. We suggest using your local postal service or a courier. Pestle & Mortar Clothing will not be responsible for any return custom charges incurred.

  • Ensure your return is well packaged, and meets all the conditions outlined above.
  • Return to the following address:
    Pestle & Mortar Clothing Returns Department
    3A 10, Block C, Phileo Damansara 1,
    Jalan 16/11, Pusat Perdagangan Phileo Damansara,
    46350 Petaling Jaya, Selangor,
    Malaysia.

Defective Item(s) or Item(s) Delivered Wrongly

  • Item(s) with defects and/or delivered in error are applicable for free returns.
  • You can opt to exchange the item(s) with another item(s) (subject to stocks availability), or to receive store credit for your return.
  • Store credit issued will be based on the value that you paid for the product (excluding the original cost of postage and/or packaging).
  • Store credit can be used on your next purchase on pestlemortarclothing.com, or at Major Drop stores in Mid Valley & Sunway Pyramid.