The Union Festival Tee White

Our Online Exchanges & Returns Policy

If you are not happy with the goods you have received, you may request to return them to us at support@pestlemortarclothing.com within 14 days of receipt, providing they are in original resalable condition. Please provide the order number and reason for return in your email request.

Once returned, you will be entitled to receive an exchange or a refund in store credit, which will not include the cost of the original postage and/or packaging. We are not able to exchange or refund item(s) that appear to have been worn, washed, or are not in original condition.

Terms & Guidelines

All returned item(s) must be unworn, unwashed, unaltered, undamaged, and complete with original tags and must be returned with its original packaging.

We are not responsible for the return shipping costs of the item(s).

All returned item(s) Please make sure all returned items are well packaged, so as not to be damaged in the post. Please make sure all returned packages are sent with a traceable, insured service.

PMC will not be held responsible for any damage and/or loss occurred during the return shipment process.All returned item(s) are subject to quality control.

PMC reserves the right to refuse a return and/or exchange if the item(s) does not meet all the conditions outlined above.Item(s) bought during a sale, or any undergarments, socks, and grooming product(s) are not eligible for exchanges or returns.

You can opt to exchange the item(s) with another item(s) (subject to stocks availability), or to receive store credit for your return.

Product exchanges can only be done once per receipt.

Store credit issued will be based on the value that you paid for the item(s) (excluding the original cost of postage and/or packaging).

Store credit can be used on your next purchase on pestlemortarclothing.com, or at Major Drop Sunway Pyramid.

International Returns & Size Exchanges

International returns & size exchanges must be covered by the customer. We suggest using your local postal service or a courier.

The delivery of the exchanged item(s) to the customer must also be covered by the customer of which the price will be the standard shipping fees to the customer's respective region. 

PMC will not be responsible for any return custom charges incurred.

Ensure your return is well packaged, and meets all the conditions outlined above.

Return to the following address:

PMC Returns Department

3A 10, Block C, Phileo Damansara 1,Jalan 16/11, Pusat Perdagangan Phileo Damansara,46350 Petaling Jaya, Selangor,Malaysia.

Defective Item(s) or Item(s) Delivered Wrongly Item(s) with defects and/or delivered in error are applicable for free returns.

You can opt to exchange the item(s) with another item(s) (subject to stocks availability), or to receive store credit for your return.

Store credit issued will be based on the value that you paid for the product (excluding the original cost of postage and/or packaging).

Store credit can be used on your next purchase on pestlemortarclothing.com, or at Major Drop Sunway Pyramid.

How much do I have to pay for shipping?

DOMESTIC SHIPPING (MALAYSIA)

Free domestic shipping on all orders above RM150 Malaysia wide.

Standard domestic shipping (RM10) for orders below RM150.

INTERNATIONAL SHIPPING (SINGAPORE)

Free international shipping for Singapore for orders above RM350

Standard international shipping (RM60) for Singapore orders below RM350

INTERNATIONAL SHIPPING (SEA REGION)

Free international shipping for SEA countries for orders above RM350 
(Brunei, Indonesia, Thailand, Cambodia, Vietnam, Laos, Philippines, Myanmar).

Standard international shipping for SEA countries (RM80) for orders below RM350.

INTERNATIONAL SHIPPING (REST OF THE WORLD)

Free international shipping for orders above RM500.Standard international shipping (RM180) for orders below RM500.Can I change my shipping option?

Please email us at support@pestlemortarclothing.com and provide us with your order number and delivery address.

When will I get my order?

For Malaysian orders, the delivery time would take approximately 3-4 working days. An additional 1-2 working days is required for deliveries to East Malaysia or rural addresses.

For Southeast Asian orders, the delivery time would take approximately 3-5 working days.

For other International orders, the shipping time would take approximately 8-10 working days and may go up to 20 business days. When international orders shipped reach the destination country, they may be subject to customs clearance procedures, which may cause delays.

Customs Duties & Taxes 

Any customs or import duties that may be charged once the parcel reaches its destination country must be paid by the recipient of the parcel.

Unfortunately, we have no control over these charges and cannot advise what the cost would be as customs policies and import duties vary widely from country to country.

We suggest that you contact accept returns on parcels where customers do not want to pay customs. Please clarify these charges before placing your order with us.

How can I pay for my order?

You can pay by online banking, credit card, and PayPal through iPay88, who is an online payment system that complies with PCI Data Security Standard and the Malaysia Payment System Act.

For international orders, select PayPal (through iPay88) and you will be able to checkout using your credit card.

Alternatively, you may also choose to pay with bank transfer via iPay88.

Why doesn't my discount code work?

Discount codes have a minimum purchase amount (unless specified otherwise) and are subject to the terms and conditions of the code.

In addition to that, discount codes are not applicable on selected items (specified on item page) and selected promotions due to contractual obligations with our brands. Discount codes have a limited expiry, so please use it within the time period stated on the terms and conditions of the code.